Legal
Account & Data Deletion
You can delete your Magau account and the personal data linked to it at any time. This page explains exactly how, what is removed, and what we are required to keep.
1. Overview
Magau (मगाऊ) is operated by Bricks Education, a company based in Nepal. We believe deleting your data should be as simple as creating an account. You can permanently delete your Magau account and the personal data associated with it at any time, using either of the two methods below.
Deletion applies to the account you signed in with - identified by your registered mobile phone number. Once processed, deletion is permanent and cannot be undone.
2. Delete from within the app
The quickest way is directly inside the Magau customer app:
Open the Magau app
Make sure you are signed in with the phone number for the account you want to delete.
Go to Profile
Tap the Profile tab at the bottom of the screen.
Open Support / Help
From Profile, open Support (Help & Support).
Request account deletion
Choose Request account deletion (delete my account) and confirm when prompted. We will verify the request and process it as described below.
Menu labels may vary slightly between app versions. If you cannot find the option, use the email method in the next section - it is equally valid.
3. Request by email
You can also ask us to delete your account by email. To protect your account, please send the request from a contact that lets us verify you are the account holder, and include the phone number registered to the account.
Email: contact@magau.app
Subject: Delete my account
Include: the mobile phone number on your Magau account (in international format, e.g. +977…) so we can verify you before deleting anything.
We only use the information you provide to verify your identity and complete the deletion. We may contact you at your registered number or email if we need to confirm the request.
4. What gets deleted
When your deletion request is completed, we permanently remove the personal data tied to your identity, including:
- Your profile - name, mobile phone number, and profile photo.
- Saved delivery addresses and location pins.
- Favourites, saved stores, cart contents, and search history.
- Ratings and reviews that are tied to your identity.
- Device and push-notification tokens linked to your account.
- Support messages associated with your account.
- Your Magau Wallet balance.
Please note: any remaining Magau Wallet balance is forfeited when your account is deleted and cannot be transferred or refunded, unless the law requires otherwise. If you have wallet credit you want to use, spend it before requesting deletion.
5. What we retain and why
Some records must be kept to meet our legal, tax, accounting, and fraud-prevention obligations. Where we keep such records after deletion, we retain them in a de-identified or legally-required form. Retained records are not used to re-identify you or to market to you.
| What we keep | Why | For how long |
|---|---|---|
| Order and transaction records (items, amounts, delivery details) | Tax, accounting, and legal record-keeping obligations under the laws of Nepal | As required by applicable law |
| Financial and wallet transaction records | Accounting, audit, and dispute-resolution requirements | As required by applicable law |
| Fraud, safety, and abuse records | Preventing fraud and protecting the safety of customers, vendors, and riders | Only as long as needed for these purposes |
| Records needed to comply with a legal request | Responding to lawful requests from authorities or courts | As required by law |
Wherever possible, these records are stripped of details that identify you personally, or are aggregated so that they can no longer be linked back to you.
6. Timeline
After we verify your request, we begin the deletion process and complete it within a reasonable period - normally up to 30 days. Once your data has been deleted, we confirm by email or a message to your registered number. Records covered in Section 5 are retained only for as long as the law or our stated purposes require.
7. Effect of deletion
Deletion is permanent. Your account, order history, wallet balance, and saved preferences cannot be recovered once removed. If you want to use Magau again in the future, you are welcome to - you would simply sign up again as a new user with your phone number.
8. Contact
Questions about deleting your account or data? We are happy to help.
Email: contact@magau.app
For more on how we handle your information, see our Privacy Policy.